Franchise opportunity
Own your own Customer Experience Business where you live
Use your commercial experience to build a respected CX consultancy in an exclusive territory, backed by a proven brand, proven systems and a team that has done it before.
UK's leading CX franchise
Join a team of 25+ CX Specialists
Raising CX standards since 1998
The only global CX franchise
World-class tech with AI integration
Flexible funding options available
Trusted by businesses across the UK and Ireland
Become a CX Specialist
A business of your own, without starting from scratch
Building a business of your own usually means starting from scratch, the brand, the systems and the credibility, all from nothing. For most capable people, that risk is what holds them back. insight6 exists to remove it. You bring the commercial experience, and we bring a proven model, an exclusive territory and a national team who have done this before, so your energy goes into winning clients, with everything else already in place.
- An exclusive territory that is yours to grow
- A tested CX method that clients already value
- A national team you can call on from day one
From the founder
“
I love helping business owners improve their customer experience and see their business flourish.
Jonathan Winchester
Founder and CEO, insight6
Jonathan Winchester
Founder and CEO, insight6
Who we're looking for
Is this the right move for you?
Our franchisees come from different backgrounds, but the people who thrive tend to share a few things in common.
A commercial or senior background
Time spent in sales, management or running a function, with the confidence that brings.
High emotional intelligence
You read people well, build trust quickly, and enjoy the conversations that turn into client relationships.
Ready to run your own business
You want a great work-life balance, with the freedom and the responsibility that comes with being your own boss.
Keen to build locally
You like the idea of becoming a known name for customer experience in your region.
Part of a successful team
You build great relationships and shared success with your colleagues, with conferences, events and regular team catch-ups along the way.
Back yourself
Successful franchisees invest in themselves through personal development and becoming part of the team. Continuous development is essential to success.
What you get
Everything you need to run your business
Your exclusive territory
A dedicated region, sized to your local market and protected as yours alone.
The icx6 system
The method that turns feedback into clear client action.
Training that fits your experience
Structured training built around the skills you bring.
Ongoing mentoring
Regular guidance from people who have grown a territory.
Proven tools and systems
The platforms and templates that run the day to day.
A national team behind you
25+ CX Specialists you can lean on and learn from.
Building your franchise
Six steps to building your insight6 franchise
You bring the commercial experience. We bring the method, the brand and the support that turn it into a CX franchise of your own. Here is the path you follow once you join.
Your franchise path1
Your exclusive territory
You take on your own exclusive territory, sized around its local market so you have plenty of potential clients and room to grow for years.
2
Training and accreditation
Full training, certification and accreditation in our six core services and the icx6 method, so you are ready before you take on a single client.
3
Win your clients
With our brand, tools and marketing support behind you, you win clients across professional services, groups and family-run businesses in your area.
4
Deliver the insight
You deliver mystery shopping, journey mapping, surveys and CX training, managing your team to show clients what their customers really think.
5
Grow recurring work
Insight often turns into ongoing improvement work, so one project becomes a lasting client relationship.
6
Lead in your region
You become the local CX Specialist businesses turn to, raising customer experience standards across your region.
Success stories
People who made the move
“
I feel confident that as a region I will succeed. There is a strong level of support and encouragement from Jonathan, the central team, and my regional colleagues to progress my business and develop as an individual.
Mel Evans
CX Director, South Wales
“
insight6 is a really supportive environment. It's been really good for me stepping away from corporate life. I would thoroughly recommend anybody thinking about joining insight6 to take the plunge and give it a go.
Chris Cartledge
CX Director, North Yorkshire
CX Specialists across the UK and Ireland
businesses worked with
mystery shops delivered
Territory
How territories work
Every insight6 franchisee runs one clearly defined region, and that region is yours alone. You are never competing with another franchisee for the same clients.
Territories are opening across the UK and Ireland. Select your region to see what is available right now.
Your first steps
Getting started with insight6
Becoming an insight6 specialist starts with a simple conversation. Here is what to expect, and what to do next.
1
Book a discovery call
A relaxed first conversation about your background, your region and whether insight6 is the right fit for you.
2
Discovery day and validation
Meet the team, see the model in detail and work through the numbers together, so you can make a confident, informed decision.
3
Onboarding and launch
Training, branding and full support will get you ready to open your territory and win your first clients.
Funding
Flexible funding options available
The investment varies by territory, and flexible funding can help you get started. We walk through the numbers with you on your discovery call.
Do your research
Get the franchise prospectus
It lays out everything you need to weigh up the opportunity, the territories, the model, the training and what your investment includes. Download it and go through the detail on your own terms.
Inside the prospectus
- Territories and how they are mapped to your local market
- The proven model and the icx6 method
- Training, accreditation and the support around you
- What your investment covers, and the funding options available
FAQs
Questions you may be thinking
How much does it cost?
Investment varies by territory and the income already established in the area, so there is no single fixed figure, though it can start from £35K. We also offer flexible funding options. On your discovery call we will talk you through exactly what is involved, so you can plan with a clear picture before you decide.
What experience do I need?
You do not need a customer experience background. Most of our franchisees come from commercial, sales or management roles. What matters is that you are good with people and ready to build relationships locally. We train you on the rest.
How do territories work?
You run a defined territory that is yours alone, so you are not competing with other insight6 franchisees. We will confirm which areas are open when we speak.
What training and support is there?
You start with structured training on the icx6 method, then continue with ongoing mentoring, ready made tools and a national team of 25+ CX Specialists you can call on as you grow. We also run a number of conferences and events every year.
How long does setup take?
It typically takes a few months from your discovery day to opening your territory. The exact timing depends on your region and the start date that works for you.
What do earnings look like?
We do not publish income figures, because what you build depends on your territory, your effort and how you grow your client base. We will talk openly about the model and how franchisees earn when we speak, so you can judge it honestly for yourself.
Your next step
Ready to run your own CX business
Start with a relaxed discovery call, or read the detail first. Either way, the next move is yours to make.
Register your interest
We will only use your details to talk to you about the franchise opportunity.
