Who we're looking for
The people who thrive running their own insight6 territory
Our franchisees come from different backgrounds, but the ones who thrive share a few things: commercial experience, a genuine way with people, and the drive to build something of their own. If that sounds like you, you are in the right place.
Your own boss, with a proven model
A better work-life balance that you control
A local territory that is yours alone
Is this you
Is this the right move for you?
The best franchisees tend to share a few of these traits. See how many feel familiar.
A commercial or senior background
Time spent in sales, management or running a function, with the confidence that brings.
High emotional intelligence
You read people well, build trust quickly, and enjoy the conversations that turn into client relationships.
Ready to run your own business
You want the freedom of running your own business, with the work-life balance and the responsibility that come with it.
Keen to build locally
You like the idea of becoming a known name for customer experience in your region.
Part of a successful team
You build great relationships and shared success with your colleagues, with conferences, events and regular team catch-ups along the way.
Back yourself
Successful franchisees invest in themselves through personal development and becoming part of the team. Continuous development is essential to success.
If you recognise yourself in there, your own CX business could be your next move.
From the founder
“
What makes a great CX Director comes down to three things: emotional intelligence, tenacity and hard work.
Jonathan Winchester
Founder and CEO, insight6
A word from our founder
Jonathan Winchester
Founder and CEO, insight6
Backgrounds
You don't have to come from CX
There is no single path in. Most Customer Experience Directors come from one of a few starting points.
- Senior leaders from the corporate world who have led teams and budgets
- Consultants and business owners already working for themselves
- Sales and commercial professionals with a strong track record
The day to day
What running your territory looks like
No two weeks are the same, but the shape is consistent. You win local clients, run the work and grow a business that is yours. And when a project needs a particular strength, there is a national team of CX Directors to call on.
A typical day with insight6
Win local clients
Build relationships with businesses across your region, with the brand behind you.
Run the work
Deliver mystery shopping, customer journey mapping, surveys and CX training through the icx6 method.
Grow your business
Turn one project into ongoing work, and build a small team as you scale.
Our values
What we value in our team
We help businesses raise their standards, so we hold ourselves to the same ones. insight6 is built on caring about people and doing right by them, and we look for franchisees who already work that way.
Honesty
Open and straight with clients about what you find, even when it is not what they were hoping to hear.
Responsiveness
Listening closely to what clients need, then acting on it quickly and effectively.
Commitment
Caring about your clients' success and doing everything you can to help them look good.
Funding
Flexible funding options available
The investment varies by territory, and flexible funding can help you get started. We walk through the numbers with you on your discovery call.
FAQs
Questions about the role
Do I have the freedom to build it my own way?
Yes. The territory is yours to run and grow as you see fit. You have the brand, the method and the network behind you, but the business decisions are your own.
Do I need to have run my own business before?
No. For many franchisees this is their first business of their own. The proven model, the training and a national team are there so you are not working it out alone.
Do I need to be an expert in every service?
No. You lead the work, and when a project needs a particular strength there are CX Directors across the network to call on. You are never expected to know everything on your own.
Your next step
Ready to run your own CX business
Start with a relaxed discovery call, or read the detail first. Either way, the next move is yours to make.
Register your interest
We will only use your details to talk to you about the franchise opportunity.
