Training and support
Ready for day one, and backed for the long run
It starts with the training to get you up and running, and the development carries on well beyond launch.
Full training and accreditation
The icx6 method to run the work
Ongoing mentoring from people who have done it
Your training
How you get ready to launch
Before you take on a single client, we get you fully trained and ready, so you launch with confidence.
Step 01
Onboarding
We get you set up on the brand, the tools and the systems, with your territory ready to go.
Step 02
Training and certification
Full training and certification in the six core services and the icx6 method, plus time in the field alongside an experienced CX Director before you take on your own clients.
Step 03
Launch and win your first clients
This is where it becomes real. You launch in a territory that is yours, and take on your first clients as the CX specialist for your area.
Ongoing support
The support around you, every day
Your training does not end at launch, and neither does the support around you. It is there in full from your first day, whatever stage your business reaches.
Ongoing mentoring
A monthly coaching programme and bi-annual performance reviews with people who have grown a territory.
A national team
25+ CX Specialists you can lean on and learn from.
Brand and marketing support
Win clients with an established brand and marketing behind you.
Conferences and events
We run a number of conferences and events every year, so you learn, share and grow with your colleagues.
Proven tools and systems
The platforms and templates that run the day to day.
Continued development
Bi-weekly learning sessions and national training events keep your skills current as the method and the market move on.
Franchisee stories
What support feels like in practice
“
I feel confident that as a region I will succeed. There is a strong level of support and encouragement from Jonathan, the central team, and my regional colleagues to progress my business and develop as an individual.
Mel Evans
CX Director, South Wales
“
insight6 is a really supportive environment. It's been really good for me stepping away from corporate life. I would thoroughly recommend anybody thinking about joining insight6 to take the plunge and give it a go.
Chris Cartledge
CX Director, North Yorkshire
The team behind you
Meet the head office team
These are the people at head office who support you day to day, keeping the brand, the systems and the marketing running so you can focus on your clients.
Jonathan Winchester
Founder and CEO
Joe Betts
Operations Director
Stephen Crisp
Finance Director
Lisa Marie Mallier
Marketing Director
Victoria Walton
PR and Marketing
Charlotte Keyte
Marketing Executive
Sam Garrett
Customer Experience Operations Executive
Growing your business
“
You're surrounded by other great CX specialists, as in our franchisees, and they will also introduce you to people as they network and meet people on your patch.
Jonathan Winchester
Founder and CEO, insight6
How you win clients
Jonathan Winchester
Founder and CEO, insight6
Proven systems
The engine behind every territory
The icx6 method turns customer feedback into clear, practical steps your clients can take, and it comes with the tools and reporting already built. Your time goes on winning and looking after clients, rather than wrestling with systems.
- The icx6 method, proven across thousands of projects
- The platforms and technology that run the work, day to day
- Templates and reporting that turn findings into client action
FAQs
Questions about training and support
How long does training take?
Your initial training runs before you take on your first client and covers the six services and the icx6 method, so you start work to a proven system rather than making it up. We agree the dates around your start, and the learning carries on after that through your mentor and the wider team.
Do I have to find every client myself, or is there help bringing leads in?
The relationships in your territory are yours to build, and you are not starting from nothing. You work under an established brand that businesses already know, with national marketing behind you, a method clients have seen work elsewhere, and a mentor and a network of 25+ CX Specialists who have won their first clients before you. The training covers how to win clients locally, and the support is there for as long as you want it.
What happens if I have questions once I have launched?
Mentoring, a national team of 25+ CX Specialists, brand and marketing support, and conferences and events through the year, so you are supported long after you launch.
Will I actually be ready to deliver for clients on my own?
Yes. You are trained in the six services and the icx6 method before you take on a client, so you work to a proven system rather than making it up. Your mentor is there if you want a sounding board, but the client work is yours to run.
Your next step
Ready to run your own CX business
Start with a relaxed discovery call, or read the detail first. Either way, the next move is yours to make.
Register your interest
We will only use your details to talk to you about the franchise opportunity.
